Refund Policy

Refund Policy – Ebhada.com

Effective Date: 2083/01/30 B.S.

This refund policy will explain the applicable time for the request, the request method, and the processing. 

Please read our refund policy carefully before you make any payments through our platform.

1. General Policy

Trusted and reliable online platform that connects landlords and tenants across the big cities of Nepal - Ebhada.com. Most of our service is provided under a subscription model; other hidden charges are excluded. This policy is fair and clear for the landlord and tenant.

2. Refundable Situations

If these situations arise, then Ebhada will consider a refund request:

For Tenants

1. At the time of subscription payment, the amount charged exceeds the actual amount mentioned in the pricing.
2. Technical error causing duplicate payment.

For Landlords

1. At the time of subscription payment, the amount charged exceeds the actual amount mentioned in the pricing.
2. Technical error causing duplicate payment.

3. Non-Refundable Situations

If these situations arise, then Ebhada will consider a non-refundable situation:

1. Change of mind after buying a subscription.

4. Advance Payments

1. Asking for advance payments from tenants is illegal and strictly prohibited.

5. How to Request a Refund

If you think you made a payment by mistake. Section 2: You can follow these steps: 

1. Contact us between 5-7 days starting from the transaction date
2. You can send a refund request to info@ebhada.com. The subject Refund Request - Your Legal Name, Identity Number.
3. Include these in your request:
4. Full Name
5. Phone Number
6. Email Address
7. The amount
8. Date of transaction
9. Reson
10. Supporting documents

Our team will review and respond within 5 to 7 days.

6. Refund Review Process

After receiving the refund request, we will implement:

1. Detail verification
2. Additional documents may be needed for the complete review.
3. We will give notification through email or phone.

Ebhada.com has the right to approve and reject any refund request.

7. Refund Processing Time

If your refund request is approved:

1. Refund processing time will take 7 to 14 days after approval.
2. The payment method will be the same for the transaction and return.
3. Delayed from the bank, and any wallet is not our concern after the refund has been processed by our side.

8. Subscription and Plan Cancellations

1. You can cancel at any time from your account settings.
2. The next billing will be stopped if you cancel your subscription before the billing cycle.

9. Changes to This Policy

We can update this Refund Policy from time to time as we grow or as per the Nepal Government laws and requirements. We will always notify our users if we make significant changes. After changes, if users use Ebhada.com continuously, then that will mean the acceptance of the updated Refund Policy.

10. Contact Us

If you have any questions about the Privacy Policy, please feel free to contact us:

Email: info@ebhada.com

Website: www.ebhada.com